terms of service.
Weekend Orders: Our normal office hours are from 10:00 a.m. to 5:00 p.m. EST, Monday through Friday. Weekend orders are processed Monday morning.
Payment: Savino Music accepts all major credit cards. Payments can also be made with cashier's checks, personal cecks, money orders or wire transfers - please contact us for details.
International Shipments: International customers must pay via wire transfer or international money order before merchandise is shipped. Applicable duties and regional taxes are the responsibility of the customer. Savino Music cannot ship to PO boxes.
3 Day Instrument Exchange: Within 3 days from the original date of purchase, the full purchase price will be credited providing the instrument is returned in original condition. Credit may be used towards the purchase of any other instrument of equal or greater value from Savino Music.
Used Guitars: Used instruments are sold "as is" and are non-refundable. Buyers of used instruments through Savino Music are encouraged to personally inspect and assess its condition before purchase. Savino Music inspects each instrument and will not sell a guitar that is in poor condition—we do not, however, provide any warranties or guarantees, either expresses or implied, for used merchandise.
Accessory Purchase & Exchange: Savino Music only sells accessories in-store via appointment. All accessories are sold "as is" and are non-refundable.
Instrument Returns: Before a guitar may be returned, a Return Authorization must be obtained by contacting Savino Music. This requires inspection and appraisal of the used item. Returned merchandise is the responsibility of the buyer until received and inspected by Savino Music.
Please note: Guitars bought at our location are not eligible for returns.
questions / concerns?
(305) 761-4558 or firstname.lastname@example.org